At Mateína, we make it easy to enjoy our yerba mate products through one-time purchases and subscriptions, with pre-orders available on rare occasions. This cancellation policy explains how you can manage or cancel these types of purchases.

ONE-TIME PURCHASES

When you place a one-time purchase through our website, you can cancel or edit your order yourself within 59 minutes of purchase on the order status page, accessible via your order confirmation email. After this window, please contact us at info@mateina.ca with your order details to request a cancellation before the order is fulfilled and shipped. We’ll do our best to assist promptly, but cancellations are not guaranteed after 59 minutes due to processing times. Once an order is fulfilled, cancellations are not possible due to the nature of our products, but you may be eligible for a refund under our Satisfaction Guarantee if you opted into Corso at checkout. For more details, see our Returns & Refunds Policy.

SUBSCRIPTIONS

When you sign up for a subscription, you’ll enjoy repeat deliveries of your favorite Mateína products based on the frequency you choose. All subscriptions auto-renew until you choose to cancel or skip a delivery.

You can cancel or modify your subscription at any time. Your order confirmation emails include links to manage your subscription directly, or you can contact us at info@mateina.ca for assistance. For details on returns or refunds, see our Returns & Refunds Policy.

PRE-ORDERS

On rare occasions, we offer pre-orders for soon-to-be-available products. Pre-orders require full payment at checkout to secure your order. You can cancel or edit your pre-order yourself within 59 minutes of purchase on the order status page, accessible via your order confirmation email. After this window, please contact us at info@mateina.ca with your order details to request a cancellation before the order is fulfilled and shipped. We’ll do our best to assist promptly, but cancellations are not guaranteed after 59 minutes due to processing times. Once fulfilled, cancellations are not possible, but you may be eligible for a refund under our Satisfaction Guarantee if you opted into Corso. For more details, see our Returns & Refunds Policy.

NEED HELP?

We’re here to ensure your Mateína experience is seamless. Contact us anytime at info@mateina.ca with questions or for help managing your one-time purchase, subscription, or pre-order.